04
Jun
another epic fail by at&t in not understanding the very social media they’re trying to get us to pay extra $$ for !
*Update* Chopped a few seconds off the audio file to remove the agent’s phone number.
Today I decided to voice my displeasure with the AT&T Wireless new and “improved” data plans directly to the CEO. This was the 2nd email in as many weeks (I wanted to see if they’d bump up my phone upgrade eligibility date given that I spend $110/month with them and their normal customer service reps are powerless in this regard.)
To my surprise, I received this voicemail (click on the “click to play” link above to hear it) from AT&T’s executive response staff. The gist is:
Thanks for the feedback, and if you bother our CEO again, we’re going to send you a cease and desist letter.
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fredericguarino reblogged this from soupsoup and added:
another epic fail by at&t in not understanding the very social media they’re trying to get us to pay extra $$ for !
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diegueno reblogged this from soupsoup and added:
Following up on earlier, I’m going to pay my bill today
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ashleynicolehenry reblogged this from soupsoup and added:
So in the end, I’m definitely switching to the HTC Evo, and cancelling my iPhone & iPad 3G AT&T services - I don’t want...
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