“Twitter needs to acknowledge that it’s not a media company and instead see itself as the activity stream for the web, one that is inherently open, portable and malleable. Its uniqueness lies in its ability to become the messaging bus for the new, almost real-time Internet. If it can do that, then it will be able to take on Facebook in a far more meaningful manner than it is currently. Facebook is working hard to spread its social tentacles across the web — the only way Twitter can counter that effort is by using the best weapons in its arsenal, namely a healthy and happy developer ecosystem.”—The New Reality of the Twitter Ecosystem
*Update* Chopped a few seconds off the audio file to remove the agent’s phone number.
Today I decided to voice my displeasure with the AT&T Wireless new and “improved” data plans directly to the CEO. This was the 2nd email in as many weeks (I wanted to see if they’d bump up my phone upgrade eligibility date given that I spend $110/month with them and their normal customer service reps are powerless in this regard.)
To my surprise, I received this voicemail (click on the “click to play” link above to hear it) from AT&T’s executive response staff. The gist is:
Thanks for the feedback, and if you bother our CEO again, we’re going to send you a cease and desist letter.
“I started @BPGlobalPR, because the oil spill had been going on for almost a month and all BP had to offer were bullshit PR statements. No solutions, no urgency, no sincerity, no nothing. That’s why I decided to relate to the public for them. I started off just making jokes at their expense with a few friends, but now it has turned into something of a movement. As I write this, we have 100,000 followers and counting. People are sharing billboards, music, graphic art, videos and most importantly information. Why has this caught on? I think it’s because people can smell the bullshit and sometimes laughing at it feels better than getting angry or depressed over it. At the very least, it’s a welcome break from that routine. The reason @BPGlobalPR continues to grow is because BP continues to spew their bullshit.”—Street Giant » Leroy Stick – the man behind @BPGlobalPR